Cedric N. Lauchner

3200 Hartley Rd #362

Jacksonville, FL 32257

(904) 487-9302

Cedric.lauchner@gmail.com

 

Objective: Increase proficiency in the telecommunications field by combining technical knowledge and actual field experience to gain mastery in the profession.

 

Experience

 

AT&T

Jacksonville, FL

 AT&T Wire Technician:                                               2011- Present

·         Educate customers on service features and functionality 

·         Verify all services are working correctly 

·         Install and rearrange inside wires to outside Serving Address Interface 

·         Work in small confined spaces or aloft (up to 28ft) 

·         Work with hand tools 

·         Work outdoors in all kinds of weather

 

Sprint Nextel                                                                              2007-2009

Orlando, FL 

Customer Service Technical Rep

·         Answered telephone and Internet-based inquiries of a technical or complex nature from customers regarding company products

·         Troubleshoot/Resolve internal and external daily customer’s trouble tickets on the CDMA, Iden, EVDO, and Airave networks

·         Analyzed problems with nonfunctioning electro/mechanical equipment and software applications to identify problem area(s) within the Sprint network

·         Provisioned/De-provisioned customer equipment using Precedent 2000, Ensemble, Clarify and Samsung software applications

·         Educate and sale customers on the use of company products

·         Recommended solutions to customer application and hardware questions which may have required follow-up and/or escalation to a higher level of expertise

 

Tac Worldwide Inc. /Sprint Nextel                                                                               2006-2007

Jacksonville, FL 

RF System Drive Tester

·         Analyze optimization drive test data and recommend necessary changes related to RF performance

·         Performed drive test for proposed new site locations within the North Florida network

·         Advise marketing on coverage within the network

·         Tested and evaluated current and new optimization test equipment

·         Engineer marketing unique situations, i.e. In-building coverage in a particular area within the network

·         Assistance with Link-Budget Analysis for new and proposed sites

·         Perform site performance analysis, to ensure a good path balance of Up-link and Down-Link

·         Used scanner and iDen test tool Agilent E6474A

·         Used Actix software for post drive analysis

 

 

Teksystems Inc.                                                                                                                        2005- 2006

Jacksonville, FL 

RF System Drive Tester

·         Tested Sprint sites in Jacksonville, Gainesville, Daytona, and Tallahassee locations.

·         Collect signal data, and ensured proper equipment utilization during drive route execution.

·         Plot and documented all drive test data and archive drive data.

·         Computed statistics, post process and evaluated the systems performance using various software

·         (Windcatcher, Invex3g, Excel)

DC Power Technician

·         Install ladder racks, Aux bars, threaded rods, buss bars, and ground wire.

·         Install 100-400 amp rectifiers, and square cell batteries to support power system.

·         Pulled/Removed 750, 500, 250 coax cables, Sew and stitch cables to ladder racks.

·         Lug and H-tap coax cables to buss bars, and power distribution bays.

 

Field Technician

·         Install fiber optic cable, splice fiber in customer’s premises

·         Install RG6, Cat3, Cat5, and terminated voice, video, and data ports

·         Install various routers

 

VM Comsource Corporation                                                                            2003-2005

Bloomingdale, NJ 

Lead Field Technician

·         Completed daily 40-50 equipment installations, disconnections, and/or repair/replacements for I/O Digital, cable modem high-speed services, and Voice Over I/P.

·         Service all equipment from the tap of the customer’s home and repair or replace damaged equipment.

·         Educate customers in a comprehensive and professional manner regarding the use of I/O Digital T.V., Cable Modem High-Speed, and Voice over IP equipment, products and programming.

·         Train customers in the use of PC hardware and software.

 

RCN                                                                                                          1999-2003

New York, NY                                                                                          

System maintenance Technician

·         Work with TRG, Dispatch and CST Team to detect and resolve outside plant facilities service impairments and outages

·         Resolve escalated external customer issues on the install and/or repair of cable, modem, or telephone services.

·         Perform basic troubleshooting and repairs, and escalate unresolved issues.

·         Act as engineering liaison between Tellabs, AFC, Verizon, other suppliers, and RCN for OSP issues.

·         Check voltage levels, reset circuit breakers, replace batteries, etc.

·         Complete and submit required documentation for all OSP reports.

·         Read and interpret node prints.

·         Locate all OSP, including open conduits, fiber cables, and coaxial cables, and ensure that they are marked near where the work is going to be completed per the request ticket.

·         Provide technical support to the internet, WAN, and LAN departments within the OSP area.

·         Participate in OSP maintenance program including cleaning of cross boxes, numbering/labeling of OSP equipment and removing shunts.

·         Maintain a daily log to track individual performance, maintain accountability, and use as a reference/reporting tool.

 

 

 

Verizon                                                                                                                 1997-1999

Bronx, NY 

Cable Splicing Technician

·         Assisted in performing splicing operations.

·         Installed and repaired outside facilities including cable, wire, terminals, loop carrier electronics, and light guided facilities.

·         Operated and maintained company equipment, including company vehicle.

 

A&T Quality INC

Brooklyn, NY 

Facilities Manager

·         Coordinate installations of coax cables

·         Maintained subcontracts, and ensured that work was performed according to specification standards.

·         Developed project schedule, and assisted in preparation of reports.

·         Supervised a group of twenty technicians.

 

Skills: Microsoft Word, Excel, Power Point, Street Atlas, Microsoft Streets and Trips Fiber Fusion Spicing, Training

 

Education: George Westinghouse Tech & Voc High School Brooklyn, NY 1991-1995

Academic Diploma, TV Studio technology Certificate